Refund policy
Return & Refund Policy
Last Updated: June 2026
At Emberelle, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
30-Day Return Policy
We offer free returns within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused and in their original condition.
- Products must be returned in their original packaging whenever possible.
- Proof of purchase or order confirmation is required.
Free Returns
Customers may request a return within 30 days of delivery. Once approved, return instructions will be provided by our support team.
Refund Process
After the returned item is received and inspected, refunds will be processed to the original payment method.
Refunds typically appear within 5–10 business days depending on your financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.
Non-Returnable Items
The following items may not be eligible for return:
- Personalized or custom-made products.
- Gift cards.
- Items showing signs of use or damage caused after delivery.
Order Cancellations
Orders may be canceled before shipment. Once an order has been shipped, cancellation requests must follow the standard return procedure.
Contact
For return requests, please contact:
Email: support@emberelle.xyz
Phone: +1 (604) 910-6166